Feature: Dropped DSL and missing e-mail: two tales of moving woes

Feature: Dropped DSL and missing e-mail: two tales of moving woes



Dealing with ISPs and the assorted headaches that come along with having broadband service are a way of life for most of us. When you rely on a steady broadband connection for your job and your livelihood, what might otherwise be nagging connection drops or e-mail snafus become blood-pressure-raising, hair-pulling struggles.

In recent months, Science Editor John Timmer and Senior Editor Nate Anderson moved to new homes in Brooklyn, New York and Wheaton, Illinois, respectively. Being the conscientious technology writers that they are—and knowing that they’d need to hit the ground running in their new home offices—they made sure to do what they could to make the broadband transition from one home to another go as smoothly as possible. Despite their best efforts, the transition was anything but smooth.

Here are their tales.

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