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Posts Tagged ‘Social Entrepreneurs’

How a tweet brought makeshift 911 services to life in Haiti

Haiti’s earthquake devastated not only lives, but whatever emergency services the barely functioning government had to offer. However, in less than five days, a makeshift version of 911 sprung to life.

It’s a striking story of how a few tech-savvy social entrepreneurs, receptive ears in the U.S. government and hundreds of Haitian Creole-speaking strangers crowdsourced from around the world were able to help people on the ground get food or medical attention.

Hours after the earthquake struck Port-au-Prince, 23-year-old Josh Nesbit (pictured right), who heads a non-profit delivering health care in Sub-Saharan Africa through mobile phones, thought that an SMS gateway would be critical in Haiti.

He sent a tweet out asking for help. A Cameroonian managing a startup incubator in Africa, Jean Francis Ahanda, responded mentioning that a contact, Jean-Marc Castera, was headed to the command center of the Caribbean’s largest wireless carrier Digicel that day.

Within three days, they had co-opted a shortcode, 4636, that had been used for weather information in Haiti. They rushed to get several other partners like Ushahidi, which provides an open-source platform for tracking crisis communications, and Google on board. A non-profit that specializes in using technology for disaster relief, Instedd, built an emergency information system using the shortcode. On a very late Saturday night, a cobbled-together team of a half-dozen organizations or so launched ‘4636′ as an emergency number.

They started publicizing it on the ground in Haiti through radio stations. Haitians could text the number with messages about injuries, people trapped under rubble or reports of missing people.

Some of them are desperate (identifying information redacted):

• “My name is J___ ____ my brother is working in Unicef and I live in C__ 11 A___ I have 2 people that is still alive under the building still ! Send Help!”

Two San Francisco-based startups, Crowdflower and Samasource, came on-board to help find volunteers to translate and categorize the messages. Both are in the “Mechanical Turk” space — they farm out simple, rote tasks that computing can’t solve to thousands of people at a time. (Crowdflower is a venture-backed startup, while Samasource is a non-profit that gives this work to refugees and people in the poorest parts of the world, including Haiti.)

Crowdflower and Samasource asked for people around the world fluent in Haitian-Creole to translate and prioritize emergency texts coming out of Haiti. So far, a few hundred have signed up. (See the map below.) Nesbit admits the privacy situation isn’t perfect, but the project helps people in dire need and their details disappear from public view once translated.

Another contact, Katie Stanton, who was an early Google employee and is now the Director of Citizen Participation at the White House, helped get emergency responders from the U.S. Coast Guard and Red Cross involved.

Now if a Haitian texts 4636, a stranger on the other side of the world will translate it and other volunteers (pictured right) will send it to the right responder whether it’s an urgent medical need or a general request for more food and water. Volume has risen to about 2,500 messages a day since the Jan. 16 launch and messages are usually translated and forwarded in 2 – 10 minutes. They’ve filtered through more than 20,000 texts so far.

In some cases, it’s been life-saving. Earlier this week, a Haitian woman went into labor and started bleeding out. She texted 4636, calling for help. A translator and stranger pinpointed her location on a map, giving the U.S. Coast Guard her coordinates. They were able to reach her in time to help her deliver the baby.

The non-profits behind ‘4636′ are now trying to scale it up as the number of messages rises 10 percent a day. They’re also trying to make it more sustainable with larger pools of consistent volunteers.

“Honestly, this is rare to see groups like the State Department, Ushahidi and Instedd all working together,” Nesbit said. “I hope it doesn’t take another catastrophe to see this type of collaboration again. The bright spot in all of this is seeing the tech community take ownership.”

True, but the more intriguing part of the story may be that this all started with a simple tweet. In fact, Nesbit never set foot in Haiti.

(Top photo is from the United Nations Development Program’s Flickr stream)

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Tweetsgiving: The Twitter Way To Give Thanks

Happy Tweetsgiving!

At any number of companies, people are being asked to do their part. To give something back to their community.

Epic Change is taking a different approach. Through tomorrow, the Tweetsgiving campaign asks people to share whatever they are thankful for on Twitter, your blog, flickr, Facebook, YouTube or blip.fm

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The group is asking for your hard earned capital, of course, through PayPal, but social capital is a big part of the campaign, too, by completing tweets with #tweetsgiving and provide a link back to http://tweetsgiving.org.

In its second year, the group has the stated purpose to encourage people to show gratitude for what they have. In addition to the online campaign, Epic Change is encouraging people to attend a Tweetsgiving party.

Donations will help build an additional classroom, orphanage/boarding facility, cafeteria and library at Epic Change’s partner school in Tanzania. In 2010, Epic Change will continue to look for social entrepreneurs like Mama Lucy, an Epic Fellow.

The United Way may be one way to give to your community through your business but Twitter and the social web open a whole new world for ways to give.

So, Happy Tweetsgving everyone. We are grateful for your continued interest in the posts we write here at ReadWrite Enterprise.

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Google Opens Voting for 10^100 Projects to Help the World

Last year on its tenth birthday, Google announced its Project 10^100, a call for unique ideas to help as many people as possible.

In the 12 months between then and now, the company has fielded around 150,000 submissions in 25 languages; the ideas were reviewed by around 3,000 employees around the world. Now Google is asking the public to vote on which of the final 16 “big ideas” are worthy of being implemented. From better banking to landmine removal to real-time news and disaster reporting, the ideas are broad in scope and ambitious in the problems they address – just the sort of problems that Google enjoys tackling.

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Users’ votes will be used to guide Google’s advisory board, which will choose up to five projects to receive funding. Google will then launch an RFP (Request for Proposal) process to find organizations to implement those ideas.

Here’s some background info on the project:

So far, the ideas involve community, environmental, economic, and energy-related solutions and include the following:

• Encourage positive media depictions of engineers and scientists
• Build better banking tools for everyone
• Work toward socially conscious tax policies
• Collect and organize the world’s urban data
• Create more efficient landmine removal programs
• Drive innovation in public transport
• Build real-time, user-reported news service
• Make educational content available online for free
• Create real-time natural crisis tracking system
• Make government more transparent
• Help social entrepreneurs drive change
• Provide quality education to African students
• Create genocide monitoring and alert system
• Enhance science and engineering education
• Promote health monitoring and data analysis
• Create real-world issue reporting system

Interestingly, some of these ideas sound a lot like the driving concepts behind existing organizations and startups we know. For example, the final idea is so akin to current tech media darling CitySourced that we have to wonder about possible duplication of effort.

What do our readers think? Which idea will get your vote, and why? Let us know in the comments!

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